Position: Affiliate / VIP Executive
Location: Hammersmith, West London
Salary: £16k-18k

Leading European online poker room operator and looking to expand their online marketing department.

VIP

· Supporting the VIP Manager in developing and driving initiatives to acquire new high value players.
· Offer support to and develop strong personal relationships with VIP players to forge trust and loyalty.This may involve providing out of hours support to VIP players as and when required.
· Day to day managing of promotions and incentives that retain VIP players and maximise the revenue they generate.
· Analysing of game play data to identify players that have the potential to become VIP players.
· Develop a VIP player database that documents personal tastes and interests to aid the delivery of relevant promotions, gifts, incentives and hospitality.
· Liaise with the support team as and when necessary.
· The opportunity to travel to poker events across Europe (2 or 3 times per year)

Affiliate

· Review and report on key affiliate activity and performance.
· Ensuring accurate and conclusive reports that would allow the Key Account Manager to utilise the  information for improving performance.
· Offering daily support to top active affiliates to ensure that we optimise all affiliates as a marketing tool.
· Identification and implementation of creative initiatives that improve affiliate performance, retention and  exploit new growth opportunities.
· Build strong relationships with affiliates through regular phone and e-mail contact.
· Ensure marketing spend, promotions and specific initiatives are to budget and deliver measurable results for both parties.

Office Manager

· A small part of the role (1-2 hours per week) will consist of acting Office Manager.
 Responsibilites include office admin and ad-hoc support to the broadcast team.

Ideal Candidate should posses:

· 12 months experience in a customer relationship role
· Interpersonal skills, excellent communication and telephone manner.
· Strong analytical/reporting skills required with a working knowledge of Microsoft Excel
· Excellent organisational skills
· Ability to build excellent working relationships internally and externally.
· Able to multi-task and meet key deadlines
· Second Language is preferred
· An interest in Poker is preferable but not essential

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